Privacy Policy

1. Information We Collect

When you contact us, request a quote, or complete a form, we may collect:

• Full Name
• Company Name
• Phone Number
• Email Address
• Product or Service Needed
• Project or Order Details (product type, size/dimensions, material/grade, quantity, required completion date)
• Information you voluntarily provide regarding your fastener order, fabrication job, or service request

2. How We Use Your Information

We may use your information to:

• Respond to quote and service inquiries
• Provide pricing, availability, and estimates
• Process and fulfill orders
• Send order and service updates, including fabrication status, scheduling, and shipping updates
• Provide customer support
• Send promotional offers or company updates only when you have separately opted in to receive marketing communications
• Improve our customer service, website, advertising, and business operations

3. SMS & Mobile Communications

Ram Fabrication offers optional SMS communications. Providing a phone number alone does not automatically enroll you in SMS communications.

If you voluntarily opt in to receive service-related SMS messages, Ram Fabrication may send text messages regarding:

• Your inquiry
• Quotes and estimates
• Order and fabrication status updates
• Scheduling, pickup, and delivery updates
• Customer support communications

If you separately opt in to receive promotional SMS messages, Ram Fabrication may send occasional:

• Promotional offers
• Product and service promotions
• Company updates
• Other marketing communications

Consent to receive promotional SMS messages is separate from consent to receive service-related SMS communications.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.

For assistance, reply HELP or contact Ram Fabrication directly at (213) 874-2876.

Ram Fabrication does not sell, rent, or share mobile phone information, SMS opt-in information, or messaging consent with third parties or affiliates for their marketing or promotional purposes.

4. Information Sharing

Ram Fabrication does not sell or rent your personal information. We may share information with trusted service providers that assist us in operating our business and providing services, including:

• Customer relationship management (CRM) systems
• Communication and messaging providers
• Order fulfillment and shipping providers
• Payment processors
• Website hosting providers
• Analytics platforms
• Advertising and marketing service providers

These service providers may access information only as reasonably necessary to provide services on our behalf or support our business operations.

Mobile phone information, SMS opt-in data, and SMS consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

We may also disclose information when required by law, regulation, legal process, or governmental request.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve user experience, measure website performance, and support our advertising efforts. These technologies may collect information such as browser type, device information, IP address, pages visited, website interactions, referral sources, and actions taken on our website. We may use services such as Google Analytics, Google Tag Manager, Meta (Facebook) Pixel, and other analytics and advertising platforms. You may disable cookies through your browser settings; however, certain website features may not function properly.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on applicable law, you may have the right to request that we provide access to personal information we maintain about you, correct inaccurate personal information, delete certain personal information, or provide information about how your personal information is used. To submit a privacy-related request, contact us using the information below. You may also withdraw your consent to SMS communications at any time by replying STOP to a text message from Ram Fabrication.

8. Changes to This Privacy Policy

Ram Fabrication may update this Privacy Policy periodically to reflect changes in our business practices, services, or legal requirements. Updates will be posted on this page with a revised effective date.

9. Contact Information